Refund and Returns Policy
At Al Jowder Flowers, we are dedicated to providing our customers with the freshest flowers and highest quality arrangements. If you are not entirely satisfied with your purchase, we’re here to help.
Effective Date: July 25, 2024
1. Returns
1.1 Eligibility for Returns
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- You must have the receipt or proof of purchase.
1.2 Non-returnable Items
- We accept returns for perishable goods such as flowers, plants, and food products if they are damaged or not in good condition.
2. Refunds
2.1 Eligibility for Refunds
- To be eligible for a refund, you must notify us within 24 hours of receiving your order.
- Refunds are only applicable if the product is damaged, wilted, or not as described.
2.2 Process for Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Exchanges
3.1 Eligibility for Exchanges
- We only replace items if they are wilted or damaged. If you need to exchange it for the same item, contact us at [email protected].
4. Shipping
4.1 Return Shipping
- We will arrange for our driver to pick up the item and deliver the exchanged flowers.
- You will not be responsible for any shipping costs for returning your item.
5. Contact Us
If you have any questions on how to return your item to us, contact us at:
- Email: [email protected]
- Phone: 042200780
- Mobile: 0566919212
- Address: Chamber 103, Dubai Flowers Center, Dubai, UAE
